Total 510 Questions |
Updated On: Nov 19, 2024
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Question 1
A medium-sized retail company wants to use a single platform for managing their customer interactions, sales, marketing, and service.
Which Salesforce Customer 360 product offerings would best suit their needs?
Answer: C
Question 2
Which of the following resources is the most appropriate for someone looking to learn about Salesforce solutions and industry best practices?
Answer: B
Question 3
An operations manager wants to create a report that shows the number of cases by status and the average resolution time by status.
Which report format should the operations manager use?
Answer: A
Question 4
A finance manager wants to create a custom field on the Account object to track the credit limit for each customer.
Where should this customization take place?
Answer: B
Question 5
A customer support manager is working with a new Case in Salesforce and wants to keep track of all the Solutions associated with the Case.
Which of the following statements best explains the relationship between Cases and Solutions in the Salesforce data model?
Answer: B
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Total 510 Questions |
Updated On: Nov 19, 2024
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