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Free Practice Salesforce Service-Cloud-Consultant Exam Questions 2025

Stay ahead with 100% Free Salesforce Certified Service cloud consultant (WI25) Service-Cloud-Consultant Dumps Practice Questions

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Total 261 Questions | Updated On: Feb 12, 2025
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Question 1

universal containers is implementing a customer community using the
customer service template.One of the requiremnets is for members to be able
to find knowledge articles based on the product type.How should consultant
satisfy this requirement


Answer: C
Question 2

Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?


Answer: D
Question 3

Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?


Answer: A
Question 4

The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?


Answer: B
Question 5

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?


Answer: B
Page:    1 / 53      
Total 261 Questions | Updated On: Feb 12, 2025
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