Free Practice Salesforce Service-Cloud-Consultant Exam Questions 2025

Stay ahead with 100% Free Salesforce Certified Service cloud consultant (WI25) Service-Cloud-Consultant Dumps Practice Questions

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Total 261 Questions | Updated On: Mar 26, 2025

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Question 1

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?

A : Design

B : Enablement

C : Test

Answer: A

Question 2

Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support. When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?

A : Tailoring the objects to expose specific customer data

B : Enhancing user profiles for customer services

C : Optimizing the user interface for improved usability

Answer: A

Question 3

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A : set a cutoff date of 1.5 months before user acceptance testing for any change requests.

B : Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C : Deliver the entire project simultaneously so as to present UC with a completed solution.

D : Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer: B

Question 4

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. What should a consultant recommend to provide these newer capabilities?

A : Messaging for Web

B : AppExchange package

C : Einstein Bots

Answer: A

Question 5

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

A : Prioritize the requirements based on who submitted them.

B : Identify the requirements needed for initial GoLive.

C : Provide a timeline that addresses all the requirements.

D : Organize the requirements from largest to smallest.

Answer: B

Page: 1 / 53

Total 261 Questions | Updated On: Mar 26, 2025

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