Free Service-Cloud-Consultant Exam Questions - Easiest Way for Success

Prepare for the Salesforce Service-Cloud-Consultant exam questions with our authentic preparation materials, including free Service-Cloud-Consultant practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Salesforce Certified Service cloud consultant (SP24) Service-Cloud-Consultant exam. This dedication to student success is why we have the most satisfied Service-Cloud-Consultant certification exam candidates worldwide.

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Total 261 Questions | Updated On: Sep 12, 2024

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Question 1

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers

A : Enable Work Orders.

B : Create an Entitlement Process.

C : Set up Milestones.

D : Configure Service Contracts.

Answer: B,C

Question 2

The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?

A : Set up the Case Deflection component to share Knowledge articles.

B : Create a Macro to send an email with Knowledge articles.

C : Create an auto-response rule that links to Knowledge articles.

Answer: B

Question 3

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

A : Enable Keyboard shortcuts

B : Define criteria-based record page components

C : Configure Macros

D : Create multiple Console layouts

Answer: A

Question 4

Milestones can be added to which three object types? Choose 3 Answers

A : Work order

B : Case

C : Service

D : Entitlement

E : Account

Answer: A,B,D

Question 5

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. What should a consultant recommend to provide these newer capabilities?

A : Messaging for Web

B : AppExchange package

C : Einstein Bots

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Sep 12, 2024

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