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SD0-302 exam questions are expertly crafted practice tests designed to simulate the real SDI certification exam environment and help you assess your knowledge and figure out where you are lacking. From our free Service Desk Manager Qualification SD0-302 practice exam, you will feel secure in passing any question type or time limit. TheExamsLab offers the SD0-302 exam questions 2024. Don’t settle or do it half-heartedly get the best and invest in the best what you want is what you get.

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Total 233 Questions | Updated On: Nov 20, 2024

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Question 1

Which of these options best describes common technologies used by the Service Desk?

A : PBX, ITIL and IVR

B : AVR, E-talk and Wikis

C : E-Mail, Blogs, SLAs

D : IM, KPIs and AVR

Answer: B

Question 2

Which is the most useful question to consider when providing a risk status update?

A : Can the risk be logged as a Problem?

B : Is the risk getting worse or better?

C : Can the Service Desk pass the risk to Change Management yet?

D : Has Release Management beentified yet?

Answer: B

Question 3

You have recently been promoted to Service Desk Manager and you are keen to show how much you

wish to succeed in this role. Which statement best describes some of the skills that will help you to

succeed?

A : Excellent influencing skills, exemplary debating and creative writing skills

B : A University Degree in Computer Sciences and strong negotiating skills

C : Strong team building skills, excellent people-management and communication skills

D : Time management skills excellent technical and analytical skills

Answer: C

Question 4

Which of these options would you consider to be the most important to support right-sourcing?

A : Appropriate premises

B : Contract staff

C : Geographic location

D : Processes and procedures

Answer: B

Question 5

As a Service Desk manager, which of these options would you suggest is a way for you to contribute

to IT and business objectives?

A : Tell management about every Incident that occurs

B : Provide suggestions on how to improve IT services

C : Identify new business opportunities

D : Market the successes of the IT organisation

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Nov 20, 2024

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