Free Practice SDI SD0-302 Exam Questions 2025

Stay ahead with 100% Free Service Desk Manager Qualification SD0-302 Dumps Practice Questions

Page: 1 / 47

Total 233 Questions | Updated On: Apr 09, 2025

Add To Cart

Question 1

Which of these options is a requirement of Release Management?

A : Service Desk involvement in the design and build process of the development lifecycle

B : Service Desk involvement in the development process so that it can provide appropriate support fornew systems

C : Service Desk involvement in reviewing new system specifications

D : Service Desk involvement in reviewing project plans

Answer: B

Question 2

Which of these options can be achieved using Computer Telephony Integration (CTI)?

A : Incident popping

B : Screen management

C : Call screening

D : Screen popping

Answer: D

Question 3

Which of these options best describes a benefit of benchmarking?

A : It facilitates the Service Desk recruitment process

B : It facilitates the creation of Service Desk teams

C : It facilitates the creation of Service Desk disciplinary processes

D : It facilitates Service Desk best practices

Answer: D

Question 4

Which of these options best describes key components of teamwork?

A : Working together to accomplish common goals, sharing ideas and sharing the number of calls fairly

B : Working together to accomplish common goals, sharing ideas and sharing the glory fairly

C : Working together to accomplish common goals, sharing ideas and sharing the workload fairly

D : Working together to accomplish common goals, sharing ideas and sharing the blame fairly

Answer: C

Question 5

Why do we need OLAs?

A : To provide business-level reporting

B : To demonstrate service quality

C : To ensure that IT teams meet SLAs

D : To tie down all the IT parties to contracts

Answer: C

Page: 1 / 47

Total 233 Questions | Updated On: Apr 09, 2025

Add To Cart