Free SD0-101 Exam Questions - Easiest Way for Success

Prepare for the SDI SD0-101 exam questions with our authentic preparation materials, including free SD0-101 practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Service Desk Analyst Qualification SD0-101 exam. This dedication to student success is why we have the most satisfied SD0-101 certification exam candidates worldwide.

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Total 166 Questions | Updated On: Sep 14, 2024

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Question 1

Which activity is part of Change Management?

A : Trend Analysis

B : Approval and scheduling

C : User acceptance testing

D : Business analysis

Answer: B

Question 2

What is a VPN?

A : A public virtual network for safe multi-user access

B : A private virtual network for safe remote user access

C : A public network for safe network access for users

D : A private network for individual virtual users

Answer: B

Question 3

One of your colleagues has recently become unable to focus on any issue for more than a few

moments. What is this often an indicator of?

A : Positive stress

B : That s/he is going for a promotion

C : Influence stress

D : Negative stress

Answer: D

Question 4

How best might you use silent time during a call?

A : By reviewing with the user whats happened with the call so far

B : By clearly identifying whether this is a Service Desk issue

C : By asking about the users emotional state

D : By describing the detail of the behind-the-scenes support process

Answer: A

Question 5

A primary responsibility of the Service Desk is to

A : Manage Major Incidents

B : Act as the resolver for all users Incidents and Service Requests

C : Resolve Problems

D : Acknowledge and record all Incidents and Service Requests

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Sep 14, 2024

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