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Total 60 Questions | Updated On: Nov 18, 2024

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Question 1

A volume constraint uses the Return any action that does not exceed constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, and CUST-05. Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

A : None

B : Silver card and Diamond card

C : Diamond card

D : Silver card

Answer: C

Question 2

What does a dotted line from a "Group By" component to a "Filter" component mean?

A : There is a one-to-one relationship between the "Group By" and the "Filter" components.

B : To evaluate the "Group By" component, the "Filter" component is evaluated first.

C : A property from the "Group By" is referenced by the “Filter" component.

D : Information from the "Group By" is copied over to the "Filter" component.

Answer: C

Question 3

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any

channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel

in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the

reason that Paul cannot see the offer?

A : Paul rejected the Reward card offer once in contact center.

B : Paul rejected the Reward card offer once on the web channel.

C : Paul rejected other credit card offers twice on the web channel and once in contact center.

D : Paul rejected other credit card offers once on the web channel and once in the contact center.

Answer: C

Question 4

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer. What condition possibly prevents Anna from seeing the new Rewards card offer?

A : Suppression rules

B : Suitability

C : Applicability

D : Eligibility

Answer: A

Question 5

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning architect, how do you implement the business requirement?

A : Add a decision table to a decision strategy and reference it in the scorecard component.

B : Add the risk segmentation rules in the Results tab of the scorecard rule.

C : Add three contact policies that correspond to the three risk segments.

D : Add a decision table to a decision strategy and pass the credit score as the parameter.

Answer: D

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Total 60 Questions | Updated On: Nov 18, 2024

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