100% Free Salesforce OmniStudio-Consultant Practice Test Questions

Question 1

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The

business wants the following information displayed:

• Account information including account name, phone, and website

• Active opportunities related to the account

• Active contracts related to the account

• The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

A : Parent FlexCard with multiple Child and Card Actions

B : Parent FlexCard with multiple Child and different Card States

C : Parent FlexCard with single Child and multiple Card States

D : Parent FlexCard with single Child and Card Actions

Answer: A

Question 2

A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A : Loop Block

B : Batch Action

C : Conditional Block

D : DataRaptor Transform Action

Answer: A

Question 3

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 4

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account

name, primary contact name, and telephone number to the user for confirmation. On the second step, it

displays available appointment slots, which are retrieved from an external service in XML and then

transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A : Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

Question 5

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Free Practice Salesforce OmniStudio-Consultant Exam Questions 2025