Free Monitor-Support-and-Fulfill Exam Questions - Easiest Way for Success

Prepare for the PEOPLECERT Monitor-Support-and-Fulfill exam questions with our authentic preparation materials, including free Monitor-Support-and-Fulfill practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP) Monitor-Support-and-Fulfill exam. This dedication to student success is why we have the most satisfied Monitor-Support-and-Fulfill certification exam candidates worldwide.

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Total 428 Questions | Updated On: Sep 11, 2024

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Question 1

How does the queueing theory or Erlang variables influence the structuring of service desk teams?

A : It dictates the software tools used by the service desk.

B : It is used to calculate query arrival rates and acceptable waiting times, influencing team size.

C : It determines the office layout for service desk teams.

D : It influences the hiring process for service desk agents.

Answer: B

Question 2

What is the CORRECT description of technical debt?

A : A problem that has been analysed but has not been resolved

B : Monitoring and controlling the status of known errors

C : Multiple people with different skills working together to resolve a problem

D : The rework backlog which is created by choosing workarounds instead of systemic solutions

Answer: D

Question 3

A service provider receives negative feedback from users about fulfilment of some types of service requests. If a service request requires implementation of a change, it is often fulfilled with significant delays. What is the BEST way to improve this situation?

A : Outsource the fulfilment procedures.

B : Review the fulfilment procedures to remove the need for change implementation.

C : Review the service value system to ensure effective integration of all involved.

D : Automate the fulfilment procedures.

Answer: C

Question 4

In the context of implementing integrated service management information systems, who is primarily responsible for defining the requirements for service request management tools?

A : Service request management team

B : Owner of the practice and managers of the teams involved

C : Suppliers with expertise in service request management

D : All service provider team members

Answer: B

Question 5

Which capability level shows that the problem management practice is well defined, achieves its purpose, and is integrated with other practices?

A : Level 2

B : Level 5

C : Level 4

D : Level 3

Answer: D

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Total 428 Questions | Updated On: Sep 11, 2024

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