Total 193 Questions |
Updated On: Nov 21, 2024
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Question 1
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer
support agents will select cases from queues in which they are members. Agents release case items if they
are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 2
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
Answer: B
Question 3
Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?
Section: Describe Dynamics 365 Customer Service
Answer: B
Question 4
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?
Answer: A
Question 5
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?
Section: Describe Dynamics 365 Sales
Answer: A
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Total 193 Questions |
Updated On: Nov 21, 2024
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