Total 193 Questions |
Updated On: Sep 13, 2024
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Question 1
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Sales
Answer: B,D
Question 2
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the
routing rules.
You need to resolve the issue.
What should you do?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 3
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents
part of the solution.
NOTE: Each correct selection is worth one point.
Section: Describe shared features
Answer: B,D
Question 4
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires
temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Customer Service
Answer: A,C
Question 5
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer
support agents will select cases from queues in which they are members. Agents release case items if they
are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Section: Describe Dynamics 365 Customer Service
Answer: C
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Total 193 Questions |
Updated On: Sep 13, 2024
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