Total 193 Questions |
Updated On: Feb 15, 2025
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Free Practice Microsoft MB-910 Exam Questions 2025
Stay ahead with 100% Free Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Dumps Practice Questions
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Question 1
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the
routing rules.
You need to resolve the issue.
What should you do?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 2
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires
temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Customer Service
Answer: A,C
Question 3
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents
a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Marketing
Answer: A,C
Question 4
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?
Section: Describe Dynamics 365 Sales
Answer: A
Question 5
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
Page: 1
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Total 193 Questions |
Updated On: Feb 15, 2025
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