Free MB-230 Exam Questions - Easiest Way for Success

Prepare for the Microsoft MB-230 exam questions with our authentic preparation materials, including free MB-230 practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam. This dedication to student success is why we have the most satisfied MB-230 certification exam candidates worldwide.

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Total 377 Questions | Updated On: Sep 11, 2024

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Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution. Determine whether the solution meets the stated goals. Some

question sets might have more than one correct solution, while others might not have a correct

solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

An electrical engineering company is implementing Dynamics 365 Customer Service.

Engineers schedule work in one-hour blocks.

Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that

same block.

Engineers who require part of an additional one-hour block to complete a job must not be able to start a new

job in that additional block.

You need to configure the fulfillment preference to meet the requirements.

Proposed solution: Change the scheduler time resolution to one hour.

Does the solution meet the goal?

A : Yes

B : No

Answer: B

Question 2

You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases.

When a child case is created, users report that they must re-enter information in fields from the parent case.

You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields.

What should you do?

A : Use a business rule.

B : Create a many-to-many relationship and update the data mapping.

C : Create a routing rule.

D : Update the attributes that the child case will inherit from the parent case.

Answer: D

Question 3

A company has a Customer Service deployment.

The company plans to implement macros.

You need to create and configure a macro.

Which connector should you use?

A : Viva Engage connector

B : Dataverse connector

C : Office 365 Outlook connector

D : Session connector

Answer: D

Question 4

You need to add the confirmation step for cases.

What should you edit?

A : Common Data Service

B : Business process flow

C : Workflow

D : Power Automate

E : Environment

Answer: B

Question 5

Your company uses Dynamics 365 Customer Service.

You are designing a survey to send out each time a case closes. The survey must adapt to display additional

questions within the same survey if a customer chooses Dissatisfied as a survey answer.

You need to configure the survey.

Which feature should you use?

A : Branching rule

B : Multiple-page survey

C : Multiple answer

D : Post-survey message

Answer: A

Page: 1 / 76

Total 377 Questions | Updated On: Sep 11, 2024

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