Free L6M10 Exam Questions - Easiest Way for Success

The quarterly Global Supply Chain Risk Report measures strategic logistical risks across industry sectors using four key risk metrics. Which metric examines the impact of the exchange rate when transactions occur between the buying organization and supply partners who use different currencies?

What role does commitment to environmental issues and ethical standards play in the implementation of reverse logistics programs within an organization?

Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, to find the solution for the issue and to select preventive measures.

Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.

Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.

Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.

Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.

Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.

Solution for the issue:

Replacement or refund

Refund the extra charges

Ensure simple return process

Special offer for next purchase

Immediate shipping of the missing items

Q: How can Customer 5 Emily's issue be resolved?

The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.

Case 1: Company A, a grocery store chain, frequently offers special promotions and discounts to its customers, which significantly affect their ordering patterns. These volatile prices have made it challenging to maintain a consistent revenue stream.

Case 2: Company B, a growing e-commerce business, has seen an increase in its shipping costs due to a rapid expansion of its product offerings and customer base. To address this challenge and maintain profitability, they need a cost reduction.

Case 3: Company C, a well-established manufacturer of custom-made furniture, has been experiencing delays in its order processing, resulting in longer lead times and increased customer complaints.

Case 4: Company D, a manufacturer of high-demand electronic gadgets, has been experiencing a situation where demand consistently exceeds supply for its products, leading to the necessity of rationing orders. However, customers have been frustrated by errors in the rationing system and have occasionally gamed the system to their advantage.

Case 5: Company E, a global electronics manufacturer, faces challenges in managing its complex and geographically dispersed supply chain. They are struggling to meet customer demands efficiently while minimizing operational costs. To improve their supply chain and meet the demands of a dynamic market, they need to concentrate on using technology.

For Company A, what should the recommend actions analysed by the company manager.

Sarah is a product manager for a company that specializes in electronic gadgets. She is launching a new innovative gadget that has never been introduced in the market before. In which phase of the product life cycle is flexibility likely to be the most crucial for Sarah's new gadget?