Free Incident-Management Exam Questions - Easiest Way for Success

Prepare for the PEOPLECERT Incident-Management exam questions with our authentic preparation materials, including free Incident-Management practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the ITIL 4 Practitioner Incident Management Incident-Management exam. This dedication to student success is why we have the most satisfied Incident-Management certification exam candidates worldwide.

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Total 148 Questions | Updated On: Sep 14, 2024

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Question 1

What is the next step in the incident handling process if the automated solution for an incident is ineffective?

A : Escalate the incident to higher-level teams

B : Perform incident classification

C : Communicate incorrect CI association to configuration control

D : Implement a joint technique like swarming

Answer: A

Question 2

Which statement accurately reflects the assessment of the effectiveness and performance of ITIL practices?

A : Tools can be assessed independently of their application context.

B : The potential of a tool is unrelated to its design and quality.

C : Practice performance can only be evaluated within the context of its application.

D : Metrics and KPIs are irrelevant for assessing ITIL practices.

Answer: C

Question 3

What competency code is linked to coordinating multiple parties, maintaining communication between stakeholders, and running awareness campaigns?

A : C

B : L

C : M

D : T

Answer: A

Question 4

What is recommended for improving incident management through automation, as stated in the information provided in the "Recommendations for automation of incident management"?

A : Discourage cross-team collaboration to maintain a linear flow of incident records.

B : Minimize communications to reduce work duplication in incident management.

C : Design tools for linear workflows and avoid collaborative, non-linear approaches.

D : Leverage machine learning capabilities for enhanced incident detection, matching, classification, and prioritization.

Answer: D

Question 5

Which metric reflects the practice success factor of continually improving the incident management approaches?

A : Time of diagnosis

B : Percentage of incidents resolved using incident models

C : Balance between speed and effectiveness metrics for incident resolution

D : Percentage of incidents resolved automatically

Answer: C

Page: 1 / 30

Total 148 Questions | Updated On: Sep 14, 2024

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