Free ITIL-4-Specialist-Drive-Stakeholder-Value Exam Questions - Easiest Way for Success

A corporation offers an internet-based platform that its workforce can access to gain knowledge about and seek out commonplace services.

Which practice would establish the seamless discoverability of information on the platform and the consistent maintenance of up-to-date information?

Onboard session:

To prevent resistance to new services and enable good relationships, service consumer and service provider organizations should work together at every step of the customer journey.

This CANNOT be done by:

A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?

"The ability to recognize, understand, predict, and project the interests, needs, intentions, and experiences of another party in order to establish, maintain, and improve the service relationship."

What this statement is referring to?

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services. Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?