Free ITIL-4-DPI Practice Exam Questions

Question 1

The ITIL SVS can be applied to an organization as a whole, or to one or more of its departments. When the SVS is applied to a department, it should be understood that the governance component comes from the parent organization. Governing bodies do not function in a vacuum. They must consider external factors, such as regulations and legislation.

What is TRUE about legislation known as Sarbanes–Oxley?

A : Applies to private companies in the United States

B : The need to comply with Sarbanes–Oxley influences governing bodies and the direction they give to shareholders

C : Ensure public companies issue informative and accurate financial statements

D : Is a private company that helps public companies to ensure compliance and legal duties

Answer: C

Question 2

Why direction, planning, and improvement matter?

A : Direction allows contributors to understand their roles, Planning creates a shared understanding of how work will be organized and managed and Improvement no matter what their role is

B : Direction is often provided from the top down, Planning creates a shared understanding of how work will be organized and managed and Improvement is a critical component of any successful organization

C : Direction allows contributors to understand their roles, Planning has a scope of control, which is distinct from their scope of influence and Improvement no matter what their role is

D : Direction is eading, conducting, or guiding someone, or ordering something, Planning A defined aspiration of what an organization would like to become in the future and Improvement is a critical component of any successful organization

Answer: B

Question 3

Why direction, planning, and improvement matter?

A : Direction allows contributors to understand their roles, Planning creates a shared understanding of how work will be organized and managed and Improvement no matter what their role is

B : Direction is often provided from the top down, Planning creates a shared understanding of how work will be organized and managed and Improvement is a critical component of any successful organization

C : Direction allows contributors to understand their roles, Planning has a scope of control, which is distinct from their scope of influence and Improvement no matter what their role is

D : Direction is eading, conducting, or guiding someone, or ordering something, Planning A defined aspiration of what an organization would like to become in the future and Improvement is a critical component of any successful organization

Answer: B

Question 4

Everyone has a ................. A corporate leader’s authority is typically defined as part of their role and acknowledged by those around them. An employee in another role may have a ................. limited to a few direct reports. Others, have ................. limited to themselves and their own activities. It refers to the area(s) or activities over which a person has the authority to direct the actions of others or define the required outcomes.

The blank is the:

A : Scope of control

B : Area of influence

C : Scope of influence.

D : Scope of authority

Answer: A

Question 5

In the context of an organization transitioning to agile methodologies, with the central IT department at the corporate office and a frustrated infrastructure operations manager dissatisfied with the agile development teams' deviation from established standards, what is the MOST EFFECTIVE communication method to ameliorate the situation between the operations manager and the agile development teams?

A : Employ email communication to establish a documented record of all interactions

B : Schedule a phone call between the operations manager and the agile teams

C : Arrange a face-to-face meeting between the operations manager and the agile teams

D : Utilize the organization's social media page to elucidate why agile is the superior approach

Answer: C

Free ITIL-4-DPI Exam Questions - Easiest Way for Success