Free GCP-GCX Exam Questions - Easiest Way for Success

Prepare for the Genesys GCP-GCX exam questions with our authentic preparation materials, including free GCP-GCX practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Genesys Cloud CX Certified Professional Consolidated GCP-GCX exam. This dedication to student success is why we have the most satisfied GCP-GCX certification exam candidates worldwide.

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Total 170 Questions | Updated On: Sep 13, 2024

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Question 1

Where can DID Numbers be assigned to? Choose 3 answers

A : External Trunk

B : Person

C : Call Flow

D : Phone

E : Queue

F : Edge

Answer: B,C,E

Question 2

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A : True

B : False

Answer: A

Question 3

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?

A : Documents

B : Directory

C : Workspaces

D : Activity

Answer: D

Question 4

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

A : Workspaces

B : People

C : Queues

D : Groups

Answer: A

Question 5

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A : Internet Explorer

B : Firefox

C : Chrome

D : Safari

E : Opera

Answer: C,D

Page: 1 / 34

Total 170 Questions | Updated On: Sep 13, 2024

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