Free Practice Salesforce Field-Service-Consultant Exam Questions 2025

Stay ahead with 100% Free Salesforce Certified Field Service Consultant (WI25) Field-Service-Consultant Dumps Practice Questions

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Total 346 Questions | Updated On: Jan 27, 2025

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Question 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 2

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A : Use the Assets without Products report.

B : Enable and customize the View Asset Hierarchy action.

C : Create custom reports and reference the Parent Asset and Root Asset fields.

D : Use standard reports and reference the Parent Asset and Root Asset fields.

Answer: D

Question 3

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 4

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

A : Create a Capacity-based Resource and delete that Resource after three weeks.

B : Create a Resource and give them 24-hour availability for the next three weeks.

C : Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D : Create a Capacity-based Resource and give them Capacity for the next three weeks.

Answer: D

Question 5

Universal container want to track technician van stock and consigned products

How can this will be accomplished using the field service lightning standard object

model

A : Service resources will track van stock. Location will track time and customer sites

B : Location will track van stock. Account will track consigned products

C : Service resources will track van stock. Products consumed will track item atcustomer's site

D : Location will track van stock and items at customer's site

Answer: B

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Total 346 Questions | Updated On: Jan 27, 2025

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