Free Salesforce Field-Service-Consultant Practice Exam Questions

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Total 346 Questions | Updated On: Sep 26, 2024

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Question 1

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 2

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

Question 3

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time

employees.

How can geolocation tracking for contractors be disabled?

A : Set the Geolocation Update Frequency field to zero for contractors.

B : Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

C : Uncheck the Geocoding field on the Contractor's profile.

D : A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Answer: D

Question 4

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 5

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A : Use the Assets without Products report.

B : Enable and customize the View Asset Hierarchy action.

C : Create custom reports and reference the Parent Asset and Root Asset fields.

D : Use standard reports and reference the Parent Asset and Root Asset fields.

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Sep 26, 2024

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