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Total 346 Questions | Updated On: Nov 20, 2024

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Question 1

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A : Build a report to view Products Consumed on Work Order Line Items.

B : Build a report using the Service Appointment Inventory module.

C : Build a report to view Products Consumed on Work Orders.

D : Build a report using the Work Order inventory module.

E : Build a report to view Inventory Transactions.

Answer: A,C

Question 2

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 3

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 4

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A : Configure Schedule Policy by modifying Work Rules and Service Objectives.

B : Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : Default Travel Speed is used only if a different travel speed is null on the resource.

D : A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : Set Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 5

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

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Total 346 Questions | Updated On: Nov 20, 2024

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