Free Practice Salesforce FSL-201 Exam Questions 2025

Stay ahead with 100% Free Salesforce - Implementing Field Service Lightning (WI25) FSL-201 Dumps Practice Questions

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Total 346 Questions | Updated On: Feb 15, 2025

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Question 1

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A : Assign the Technician to a new Service Territory.

B : Remove the Technician as a Preferred Resource.

C : Create an Excluded Resource for the Account.

D : Create a new Work Order Validation Rule.

Answer: C

Question 2

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

A : Adjust the scheduled end field on the service appointment

B : Change the status field on the service appointment

C : Update the in-jeopardy field on the service appointment

D : Post the service appointment chatter feed

Answer: D

Question 3

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A : Change the Work Order with a closed status of ''Cancelled.''

B : Change the Work Order with a status of ''New.''

C : Re-use the existing Work Order for the follow-up.

D : Create a child Work Order for the follow-up Work Order.

Answer: A,C

Question 4

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A : Build a report to view Products Consumed on Work Order Line Items.

B : Build a report using the Service Appointment Inventory module.

C : Build a report to view Products Consumed on Work Orders.

D : Build a report using the Work Order inventory module.

E : Build a report to view Inventory Transactions.

Answer: A,C

Question 5

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

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Total 346 Questions | Updated On: Feb 15, 2025

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