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Total 135 Questions | Updated On: Nov 21, 2024

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Question 1

How does Salesforce Energy and Utilities Cloud enable proactive customer communication?

A : By offering real-time market insights to utility companies.

B : By automating billing and payment processes for customer

C : By integrating with legacy systems for customer communication.

D : By providing automated alerts, notifications, and personalized communications based on customer preferences and energy consumption patterns.

Answer: D

Question 2

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A : Service Account

B : Account

C : Bill

D : Statement

Answer: C

Question 3

What is the purpose of the Financial Account object in Salesforce Energy and Utilities Cloud?

A : To track financial account information for customers.

B : To track energy consumption readings.

C : To track panel installations.

D : To track billing information.

Answer: A

Question 4

What is the purpose of outage management in Salesforce Energy and Utilities Cloud?

A : To automate supply chain management for renewable energy projects.

B : To track and optimize energy consumption in residential buildings.

C : To enable utilities to effectively handle power outages and service disruptions.

D : To provide real-time stock market analysis for energy investments.

Answer: C

Question 5

When configuring security in Salesforce Energy and Utilities Cloud, what is a best practice?

A : Share login credentials among team members for convenience.

B : Avoid implementing data encryption for sensitive information.

C : Grant system administrator access to all users for easier management.

D : Follow the principle of least privilege and assign appropriate user access levels.

Answer: D

Page: 1 / 27

Total 135 Questions | Updated On: Nov 21, 2024

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