×

Special Offer! 20% OFF on All Certification Exam Questions - Ends In Coupon code: TEL20

Free Practice Salesforce Contact-Center Exam Questions 2025

Stay ahead with 100% Free Salesforce Contact Center Accredited Professional (WI25) Contact-Center Dumps Practice Questions

Page:    1 / 42      
Total 207 Questions | Updated On: Feb 15, 2025
Add To Cart
Question 1

Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?


Answer: D
Question 2

Your data migration timeline is tight. Which option helps expedite the process? 


Answer: D
Question 3

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this? 


Answer: D
Question 4

You need to set up email case creation. Which feature allows automatic case generation from incoming emails?


Answer: C
Question 5

A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours Which set of functionalities should the consultant research in this case?


Answer: C
Page:    1 / 42      
Total 207 Questions | Updated On: Feb 15, 2025
Add To Cart

© Copyrights TheExamsLab 2025. All Rights Reserved

We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the TheExamsLab.