Free Practice Salesforce Contact-Center Exam Questions 2025

Stay ahead with 100% Free Salesforce Contact Center Accredited Professional (WI25) Contact-Center Dumps Practice Questions

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Total 207 Questions | Updated On: Mar 28, 2025
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Question 1

Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?


Answer: D
Question 2

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?


Answer: A
Question 3

Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?


Answer: D
Question 4

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to

Salesforce.

A consultant has noticed that agents always open the contact record first

when they are routed a new Email-to-Case before they do anything else

What should the consultant set up to make this more efficient for agents?


Answer: B
Question 5

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this? 


Answer: D
Page:    1 / 42      
Total 207 Questions | Updated On: Mar 28, 2025
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