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Your scenario includes deploying a new knowledge base for self-service customer support. Which
channel-specific cut-over requirement promotes awareness and utilization?
Your data migration timeline is tight. Which option helps expedite the process?
Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best
reflects this?
You need to set up email case creation. Which feature allows automatic case generation from incoming
emails?
A client would like to allow verified customers to start a chat on the when wants the verified customers to be
able to continue the conversation an only allow these chats during business hours
Which set of functionalities should the consultant research in this case?
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