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Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best
reflects this?
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
Salesforce.
A consultant has noticed that agents always open the contact record first
when they are routed a new Email-to-Case before they do anything else
What should the consultant set up to make this more efficient for agents?
Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best
reflects this?
You need to validate data migration accuracy and completeness. Which tool assists with this process?
A client would like to allow verified customers to start a chat on the when wants the verified customers to be
able to continue the conversation an only allow these chats during business hours
Which set of functionalities should the consultant research in this case?
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