Stay ahead with 100% Free Salesforce Contact Center Accredited Professional (WI25) Contact-Center Dumps Practice Questions
Your scenario includes deploying a new knowledge base for self-service customer support. Which
channel-specific cut-over requirement promotes awareness and utilization?
You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best
verification method?
Your scenario includes deploying a new knowledge base for self-service customer support. Which
channel-specific cut-over requirement promotes awareness and utilization?
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
Salesforce.
A consultant has noticed that agents always open the contact record first
when they are routed a new Email-to-Case before they do anything else
What should the consultant set up to make this more efficient for agents?
Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best
reflects this?
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