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Free Practice Salesforce Contact-Center Exam Questions 2025

Stay ahead with 100% Free Salesforce Contact Center Accredited Professional (WI25) Contact-Center Dumps Practice Questions

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Total 207 Questions | Updated On: Feb 15, 2025
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Question 1

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this? 


Answer: D
Question 2

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to

Salesforce.

A consultant has noticed that agents always open the contact record first

when they are routed a new Email-to-Case before they do anything else

What should the consultant set up to make this more efficient for agents?


Answer: B
Question 3

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this? 


Answer: D
Question 4

You need to validate data migration accuracy and completeness. Which tool assists with this process? 


Answer: D
Question 5

A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours Which set of functionalities should the consultant research in this case?


Answer: C
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Total 207 Questions | Updated On: Feb 15, 2025
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