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Total 50 Questions | Updated On: Nov 19, 2024

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Question 1

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 2

Which is a desired characteristic of a vision statement for a change?

A : It is veritable so its achievement can be confirmed

B : Explains the future organization structure in detail

C : Lists all the activities needed to achieve the changes

D : Sets out several promises that may be hard to measure

Answer: A

Question 3

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

A : The power/influence that a stakeholder has in a change throughout its lite

B : The changes in roles and responsibilities during engagement

C : The interest that a stakeholder has in a change through its life.

D : Change in the stakeholder’s engagement needs and domain

Answer: D

Question 4

Which action is an appropriate change management response to people in the early stages of a change cure?

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

Question 5

Which item should be included within the communication plan?

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D

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Total 50 Questions | Updated On: Nov 19, 2024

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