Free Practice ServiceNow CSA Exam Questions 2025

Stay ahead with 100% Free ServiceNow Certified System Administrator CSA Dumps Practice Questions

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Total 606 Questions | Updated On: Apr 10, 2025

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Question 1

An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item? Choose 2 answers

A : A record of sc_task

B : A record of sc_req_llem table

C : A change record

D : An Incident record

E : A problem record

Answer: A,B

Question 2

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.

What of the following could explain this?

Select 2 Answers from the below options.

A : The incident manager is not listed as the assignment group manager.

B : The incident manager does not have the itil or service_fulfiller role.

C : No incident task is assigned to any of the group members.

D : The incident manager is not part of the Service Desk group.

E : The My Groups Work list does not show Incident tasks by default.

F : All incident tasks are active but not pending.

G : The incident manager is not a member of the Critical Incidents group.

Answer: B,G

Question 3

What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?

A : Virtual Agent

B : Performance Analytics

C : Analytics Q&A

D : Process Automation Designer

Answer: C

Question 4

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

A : CSDM Schema

B : Business Service Map

C : Dependency View

D : CI Class Map

Answer: C

Question 5

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

A : Localization Framework plugin(com.glide.localization_framework)

B : Translation Framework plugin (com.glide.translation_framework)

C : Multiple Language Framework plugin (com.glide.multiple.language_framework)

D : Language Al Framework plugin (com .g I id e. language.ai _framework)

Answer: A

Page: 1 / 122

Total 606 Questions | Updated On: Apr 10, 2025

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