Total 628 Questions |
Updated On: Nov 21, 2024
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Question 1
An administrator is asked to create a report to calculate the year-over---year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?
Answer: D
Question 2
You have created a dashboard that you would like to share with your manager, but you do not want them to have editing capabilities.
Which of the following options will you use to share the dashboard with your manager?
Answer: B
Question 3
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?
Answer: A
Question 4
A support agent needs to review a customer’s past interactions with the company.
Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?
Answer: B
Question 5
A system administrator has recently made changes to the organization’s security settings and wants to review and troubleshoot the changes made.
Which tool should the administrator use to accomplish this task?
Answer: C
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Total 628 Questions |
Updated On: Nov 21, 2024
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