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Total 265 Questions | Updated On: Nov 18, 2024

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Question 1

Which of the following types benchmarking would a company utilize in order to determine why a significant gap exists in its order fill rates?

A : Performance benchmarking

B : Process benchmarking

C : Product benchmarking

D : Strategic benchmarking

Answer: B

Question 2

A firm offers their customers shorter order cycle times and increased product variety. Generally, this action would have which of the following impacts on total logistics costs?

A : Increases total logistics costs

B : Reduces total logistics costs

C : Has no impact on total logistics costs

D : Only affects service levels, not costs

Answer: C

Question 3

A seller wishes to pay for all carriage to a named destination (except for costs related to import clearance) and assume all risks prior to the point that the goods are ready for unloading by the buyer. Which of the following Incoterms is being applied?

A : DAT – delivered at terminal

B : DAP – delivered at place

C : DDP – delivered duty paid

D : CPT – carriage paid to

Answer: A

Question 4

Which of the following prerequisites is essential in order to establish an effective order management system?

A : An ability to reserve inventory and determine a delivery date

B : An ability to understand customer needs

C : An ability to plan and build loads

D : An ability to receive, enter, and validate an orders

Answer: C

Question 5

From a strategic customer relationship management (CRM) perspective, a company should strive to:

A : not refuse to do business with a customer.

B : provide customer intimacy to all customers.

C : realize that the same approach may be inappropriate for all customers.

D : realize that all customers desire close relationships with the company.

Answer: D

Page: 1 / 53

Total 265 Questions | Updated On: Nov 18, 2024

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