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Total 88 Questions | Updated On: Nov 21, 2024

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Question 1

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 2

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 3

What does it mean when you set a work order task as an upstream task?

A : The downstream task must he approved before completing an upstream task

B : The task must he completed before any downstream tasks can be started

C : The task is dependent on another work order request

D : The task cannot he started until any upstream tasks have been completed

Answer: B

Question 4

When can work order tasks be dispatched?

A : Parts have been sourced

B : Field agent is assigned

C : Customer books an appointment

D : Dispatch group is assigned

Answer: B

Question 5

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Page: 1 / 18

Total 88 Questions | Updated On: Nov 21, 2024

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