Free Practice ServiceNow CIS-CSM Exam Questions 2025

Stay ahead with 100% Free Certified Implementation Specialist - Customer Service Management CIS-CSM Dumps Practice Questions

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Total 225 Questions | Updated On: Apr 10, 2025

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Question 1

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

A : The case escalates to an assignment group as defined in the default escalation template

B : The case work notes are updated automatically

C : The case action status changes to Related Task Updated

D : The case displays a special handling note highlighting the update

Answer: B

Question 2

Which of the following are true regarding the Community Portal application? (Choose two.)

A : It is available to any customer with a Community license

B : It is available by default with the Support and Service portals

C : It is only available to CSM license holders

D : Most of the configuration does not require System Administrator role

Answer: A,C

Question 3

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A : Knowledge Article

B : Accounts

C : Chat

D : Case

Answer: B,D

Question 4

What do blue circles in the timeline of a case form represent?

A : Note

B : State

C : Activity

D : Comment

Answer: B

Question 5

New case tasks use the following prefix:

A : CSMTASK prefix

B : CASETASK prefix

C : CSTASK prefix

D : No specific task prefix just existing TASK prefix

Answer: C

Page: 1 / 45

Total 225 Questions | Updated On: Apr 10, 2025

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