Free Business-Analyst Exam Questions - Easiest Way for Success

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A team member has written a user story for a Salesforce feature that states, “As a sales manager, I want a dashboard that shows me the current quarter’s revenue so I can easily track progress against our goals.”

As a Business Analyst, what component of a well-formed user story might you suggest adding to this story for thorough analysis?

A financial services company is planning to use Salesforce Financial Services Cloud to manage its client relationship process.

As a Business Analyst, how would you analyze and document the existing business process to identify resources for visualizing a future state?

As a business analyst for a Salesforce project, you have just completed a sprint planning session. You have several user stories that were discussed during the session, and you need to document them. Where should these user stories be documented for effective scope management?