Free Practice Exin BCS-Practitioner-Certificate-in-Business-Analysis-Practice Exam Questions 2025

Jordan, a business analyst, is tasked with finding the root cause of a recent decline in customer satisfaction scores for the company's flagship product. He collects data from customer feedback forms, support ticket logs, and product usage analytics. Jordan carefully examines the data, identifies common patterns and complaints, and isolates a few key issues. He then validates his findings by cross-referencing them with historical data and industry benchmarks to pinpoint the main cause of the decline.Which type of thinking is Jordan applying to find the root cause of the decline in customer satisfaction scores?

Carla, a process improvement consultant, has been hired by a logistics company to enhance their warehouse operations. After observing the current processes, she identifies several inefficiencies in inventory management and order processing. Carla proposes a series of changes involving automation tools and revised workflow protocols.What is the main focus of Carla’s proposed changes?

Benjamin, a Business Analyst at a healthcare provider, is tasked with leading a project to introduce a new patient management system. He uses the Power/Interest Grid to manage stakeholder relationships and ensure the project's success. Stakeholders include hospital staff, IT personnel, senior management, patients, and the board of directors. Where should Benjamin place the hospital's IT personnel on the Power/Interest Grid for the new patient management system project?

Neil is responsible for a business case advocating for an upgrade to the company’s cybersecurity measures. He must outline various potential security threats and their implications.In which section of the business case would Neil most appropriately discuss the different cybersecurity threats and their consequences?

Olivia Martin, the BA at DEF Enterprises, is tasked with using BAM to measure the performance of a new digital marketing campaign. She wants to ensure that the campaign's impact is clearly understood. Which component of BAM will be most useful for this purpose?