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Total 114 Questions | Updated On: Nov 18, 2024

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Question 1

Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.

What should a Solution Architect propose?

A : Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

B : Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

C : Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

D : Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.

Answer: A

Question 2

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2 answers

A : Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

B : Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

C : It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

D : Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Answer: A,B

Question 3

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.

Which recommendation should a solution Architect make to meet the company's needs?

A : Sales Cloud Einstein

B : Reporting snapshots

C : CRM Analytics

D : Standard Dashboards

Answer: C

Question 4

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.

Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A : Implement an embedded web view of B2B Commerce within the Service Console.

B : Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

C : Provide access to B2B Commerce data within the Service Console so they can see the cart.

D : Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Answer: A

Question 5

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

A : Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

B : Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

C : Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

D : Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Answer: B

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Total 114 Questions | Updated On: Nov 18, 2024

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