100% Free Salesforce AI-Specialist Practice Test Questions

Question 1

Universal Containers (UC) wants to improve the efficiency of addressing customer questions andreduce agent handling time with AI- generated responses. The agents should be able to leveragetheir existingknowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 2

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A : Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B : Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C : Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Answer: A

Question 3

Universal Containers (UC) plans to send one of three different emails to its customers based on thecustomer's lifetime value score and their market segment.Considering that UC are required to explain why an e-mail was selected, which AI model should UCuse to achieve this?

A : Predictive model and generative model

B : Generative model

C : Predictive model

Answer: C

Question 4

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A : Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B : Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C : Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Answer: A

Question 5

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightningrecord pages. An admin now wishes to incorporate similar functionality into UC's automation process usingFlow.How can the admin get a response from this prompt template from within a flow to use as part of UC'sautomation?

A : Invocable Apex

B : Flow Action

C : Einstein for Flow

Answer: B

Free Practice Salesforce AI-Specialist Exam Questions 2025