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Total 388 Questions | Updated On: Nov 18, 2024

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Question 1

Universal Containers (UC) noticed an increase in customer contract cancellations in the last fewmonths. UC is seeking ways to address this issue by implementing a proactive outreach program tocustomers before they cancel their contracts and is asking the Salesforce team to providesuggestions.Which use case functionality of Model Builder aligns with UC's request?

A : Product recommendation prediction

B : Customer churn prediction

C : Contract Renewal Date prediction

Answer: B

Question 2

Universal Containers is planning a marketing email about products that most closely match acustomer's expressed interests.What should an AI Specialist recommend to generate this email?

A : Standard email marketing template using Apex or flows for matching interest in products

B : Custom sales email template which is grounded with interest and product information

C : Standard email draft with Einstein and choose standard email template

Answer: B

Question 3

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows usersto enter a sales order number.Subsequently, the system will invoke a custom prompt template to create and display a summary ofthe sales order header and sales order details.Which solution should an AI Specialist implement to meet this requirement?

A : Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

B : Create a template-triggered prompt flow and invoke the prompt template using the standard œPrompt Template flow action.

C : Create an autolaunched flow and invoke the prompt template using the standard œPrompt Template" flow action.

Answer: A

Question 4

Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created acustom prompt to summarize caserecords. Users have reported that the case summaries generated are not returning the appropriateinformation.What is a possible explanation for the poor prompt performance?

A : The data being used for grounding Is incorrect or incomplete.

B : The prompt template version is incompatible with the chosen LLM

C : The Einstein Trust Layer is incorrectly configured.

Answer: A

Question 5

Universal Containers (UC) wants to improve the efficiency of addressing customer questions andreduce agent handling time with AI- generated responses. The agents should be able to leveragetheir existingknowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

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Total 388 Questions | Updated On: Nov 18, 2024

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