Free AI-Associate Exam Questions - Easiest Way for Success

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Total 339 Questions | Updated On: Sep 11, 2024

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Question 1

Which of the following is NOT typically considered a standard data quality dimension?

A : Completeness.

B : Timeliness of archival.

C : Accuracy

Answer: B

Question 2

Which method offers a swift approach to evaluating your data and assessing its quality within Salesforce?

A : Running a specific report on data discrepancies.

B : Crafting a comprehensive data modeling strategy.

C : Using an AppExchange app specialized in data quality.

Answer: C

Question 3

Leonardo, a customer support head at TechGlo, wishes to reduce the response time of their support team by directing common queries to an automated system. However, he also wants this system to understand the intent of the user queries and guide them accordingly.

Which Salesforce AI tool is best suited for Leonardo’s objective?

A : Einstein Object Detection to recognize products from user-uploaded images

B : Einstein Intent to categorize user queries based on their underlying intent

C : Einstein Anomaly Detection to identify uncommon queries and alert the support team

Answer: B

Question 4

Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.

Which combination of AI capabilities in CRM is most suitable for Leo’s needs?

A : AI-enhanced voice recognition for call categorization and AI-powered recommendation engine for package suggestions

B : AI-driven sentiment analysis for email categorization and AI-enhanced data visualization tools for package visualization

C : AI-powered natural language processing (NLP) for email categorization and recommendation engine for personalized package suggestions

Answer: C

Question 5

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

A : Ignoring the AI's recommendations and manually approving loans for everyone to maintain equality

B : Analyzing the data sources and the AI model to understand the reason for the bias and then refining the model while collaborating with community leaders

C : Increasing marketing efforts in those neighborhoods to balance out the loan distribution

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Sep 11, 2024

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