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Total 339 Questions | Updated On: Nov 20, 2024

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Question 1

A leading online retail company is looking to enhance their customer experience using Salesforce’s AI capabilities.

Which AI-driven feature can help them predict which products a customer is likely to buy next based on their browsing and purchasing habits?

A : AI-driven content management for creating appealing product descriptions

B : AI-based predictive analytics to forecast product trends

C : AI-enhanced personalization algorithms for product recommendations

Answer: C

Question 2

An online tutoring platform employs a machine learning model to match students with tutors. The model uses data such as student’s past performance, learning style, and first language.

What ethical concern might arise if the model overly emphasizes the student’s first language?

A : The platform might have a high turnover rate of tutors due to fluctuating demand

B : Overemphasis on the first language could lead to linguistic profiling, potentially limiting a student's exposure to diverse teaching methods and materials

C : The platform will need to constantly update its model to accommodate new languages

Answer: B

Question 3

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?

A : AI-based customer feedback analysis for product reviews

B : AI-driven sentiment analysis to gauge overall customer satisfaction

C : AI-driven anomaly detection for spotting outliers in sales data

Answer: C

Question 4

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

A : Fairness

B : Accountability

C : Scalability

Answer: A

Question 5

How does an organization benefit from using AI to personalize the shopping experience of online customers?

A : Customers are more likely to share personal information with a site that personalizes their experience.

B : Customers are more likely to be satisfied with their shopping experience.

C : Customers are more likely to visit competitor sites that personalize their experience.

Answer: B

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Total 339 Questions | Updated On: Nov 20, 2024

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