Free ADX-261 Exam Questions - Easiest Way for Success

Prepare for the Salesforce ADX-261 exam questions with our authentic preparation materials, including free ADX-261 practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Administer and Maintain Service Cloud (SP24) ADX-261 exam. This dedication to student success is why we have the most satisfied ADX-261 certification exam candidates worldwide.

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Total 261 Questions | Updated On: Sep 14, 2024

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Question 1

Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the support team on their behalf. What should a consultant recommend to meet the requirement?

A : A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy

B : An organization-wide default of Public Read/Write on the Case object

C : A sharing set to grant the Experience Cloud site user access to records associated to their Contact record

Answer: C

Question 2

Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie technicians.

When incident occur, high-priority customer have a dedicented phone number to call. Technicians must then be rerouted from the next scheduled word location to the high-prioity customer site.

What is the recommended solution?

A : Visual Remote Assistant

B : Field Service

C : Workforce Engagement

D : Incident Management

Answer: B

Question 3

to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case

record page.

A : Add the knowledge related list to the case record page

B : Add the knowledge tab to the service console

C : Add knowledge component to case record page

D : Add knowledge data categories to each case

Answer: C

Question 4

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.

What is the recommended method to decrease the time it takes to close cases?

A : Create Synonym Groups.

B : Create Article Translation.

C : Enable Suggested Articles.

D : Add Data Category Groups.

Answer: C

Question 5

Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would like to preview PDFs sent by customers from the chat window. What should a consultant recommend?

A : Download the PDFs from the chat.

B : Use File Preview in the chat.

C : Ask the customer to send the PDF via email.

Answer: B

Page: 1 / 53

Total 261 Questions | Updated On: Sep 14, 2024

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