Free Practice Salesforce ADX-261 Exam Questions 2025

Stay ahead with 100% Free Administer and Maintain Service Cloud (WI25) ADX-261 Dumps Practice Questions

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Total 261 Questions | Updated On: Feb 14, 2025

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Question 1

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

A : Ensure that at least 60% of the code is covered by unit tests before deploying to production.

B : Plan and communicate the deployment to all users of the organization in advance.

C : Select a window of time when users will NOT be making changes to the organization.

D : Ensure all users refrain from logging into production for an entire day prior to deployment.

E : Migrate a test deployment to a staging environment for a smoother real-life experience.

Answer: A,B,C

Question 2

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.

How should a consultant correct this problem

A : Grant Authors access to the FAQ article type.

B : Set article Org Wide Default to Public ReadWrite.

C : Add Authors to the FaQ Data Category.

D : Grant Authors access to the FaQ record type

Answer: D

Question 3

Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.

What is the recommended license to meet the requirement?

A : Service Cloud User feature license

B : Einstein Reply Recommendations

C : Einstein Social Insights add-on

D : Social Service Pro add-on

Answer: A

Question 4

Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. Which feature should a consultant implement to meet the requirement?

A : Record Types

B : Dynamic Forms

C : Omni-Channel

Answer: A

Question 5

The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.

How can a consultant automate the use of suggested articles to accomplish this goal?

A : An email to case inquiry

B : On-demand email to case

C : While holding for a support agent

D : Web-to-case question

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Feb 14, 2025

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