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A company wants to enhance the user experience for their customer service team by allowing them to easily view and manage cases. They want to ensure that the case management functionality is easy to use and intuitive.
What is the appropriate solution for this scenario?
Which of the following features of Case Feed enables a seamless interaction between support agents and customers, allowing for a collaborative resolution of customer issues?
A system administrator has recently made changes to the organization’s security settings and wants to review and troubleshoot the changes made.
Which tool should the administrator use to accomplish this task?
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