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Total 157 Questions | Updated On: Jan 10, 2025

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Question 1

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 2

Which of these is included in a success plan?

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 3

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 4

How are operating expenses (OpEx) different from capital expenses (CapEx)?

A : OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B : OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C : OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D : OpEx has depreciation, while there is no deprecation with CapEx.

Answer: C

Question 5

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Page: 1 / 32

Total 157 Questions | Updated On: Jan 10, 2025

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