Free Practice Cisco 820-605 Exam Questions 2025

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Dumps Practice Questions

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Total 157 Questions | Updated On: Mar 28, 2025

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Question 1

Which activity reduces the risk of chum?

A : providing a discount on renewal

B : lowering the service level

C : expanding the customer footprint

D : educating on product features

Answer: C

Question 2

What is a key driver that is creating the need for customer success?

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 3

What are the sources used to identify barriers?

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Question 4

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 5

How are operating expenses (OpEx) different from capital expenses (CapEx)?

A : OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B : OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C : OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D : OpEx has depreciation, while there is no deprecation with CapEx.

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Mar 28, 2025

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