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Total 157 Questions | Updated On: Nov 19, 2024

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Question 1

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 2

What is a consideration in evaluating readiness for adoption?

A : Identify features or functions that are not deployed or underutilized.

B : Identify potential accelerators that could optimize performance.

C : Review customer acceptance test plan.

D : Validate that all required items have been purchased.

Answer: C

Question 3

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

A : Adoption

B : Optimize

C : Expand

D : Advocate

Answer: D

Question 4

What is a key driver that is creating the need for customer success?

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 5

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

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Total 157 Questions | Updated On: Nov 19, 2024

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