Free Practice Cisco 820-605 Exam Questions 2025

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Dumps Practice Questions

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Total 157 Questions | Updated On: Apr 30, 2020

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Question 1

Which activity reduces the risk of chum?

A : providing a discount on renewal

B : lowering the service level

C : expanding the customer footprint

D : educating on product features

Answer: C

Question 2

What is the order of the key elements of process improvement for Customer Success?

A : measure, define, analyze, control, improve

B : define, measure, analyze, improve, control

C : define, analyze, measure, improve, control

D : analyze, define, measure, control, improve

Answer: B

Question 3

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 4

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

A : Adoption

B : Optimize

C : Expand

D : Advocate

Answer: D

Question 5

What are two barriers to adoption within an organization? (Choose two.)

A : solution implemented by partner

B : agile development model

C : inadequate knowledge and skills

D : centralized IT organization

E : organizational silos

Answer: A,C

Page: 1 / 32

Total 157 Questions | Updated On: Apr 30, 2020

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