Free Practice Cisco 820-605 Exam Questions 2025

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Dumps Practice Questions

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Total 157 Questions | Updated On: Feb 17, 2025

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Question 1

Which activity reduces the risk of chum?

A : providing a discount on renewal

B : lowering the service level

C : expanding the customer footprint

D : educating on product features

Answer: C

Question 2

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 3

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 4

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 5

What is a key driver that is creating the need for customer success?

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

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Total 157 Questions | Updated On: Feb 17, 2025

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