Free Practice Avaya 7392X Exam Questions 2025

Stay ahead with 100% Free Avaya Aura Call Center Elite Implementation Exam 7392X Dumps Practice Questions

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Total 65 Questions | Updated On: Apr 09, 2025

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Question 1

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 2

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 3

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 4

Which vector object can replace the Time of Day (TOD) global Vector Variable?

A : Vector Routing Table

B : Business Schedule Table

C : Service Hours Table

D : Policy Routing Table

Answer: C

Question 5

If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5

Call 2, with priority 3 that is queued for 15 minutes with skill level 10

Call 3, with priority 5 that is queued for 15 minutes with skill level 15

Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

A : Call 1

B : Call 2

C : Call 3

D : Call 4

Answer: D

Page: 1 / 13

Total 65 Questions | Updated On: Apr 09, 2025

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