Free 7392X Exam Questions - Easiest Way for Success

Prepare for the Avaya 7392X exam questions with our authentic preparation materials, including free 7392X practice exam questions and answers. TheExamsLab provides all the support you need to succeed in the Avaya Aura Call Center Elite Implementation Exam 7392X exam. This dedication to student success is why we have the most satisfied 7392X certification exam candidates worldwide.

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Total 65 Questions | Updated On: Sep 12, 2024

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Question 1

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 2

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : It enables recorded announcements to be played to incoming calls.

B : It provides options for selecting among available agents with the same skill.

C : It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : It provides basic reporting on Vectors, Agents, and Trunk Groups.

E : It improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Question 3

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in

simultaneously?

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 4

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 5

If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5

Call 2, with priority 3 that is queued for 15 minutes with skill level 10

Call 3, with priority 5 that is queued for 15 minutes with skill level 15

Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

A : Call 1

B : Call 2

C : Call 3

D : Call 4

Answer: D

Page: 1 / 13

Total 65 Questions | Updated On: Sep 12, 2024

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