Free 700-805 Exam Questions - Easiest Way for Success

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Total 280 Questions | Updated On: Sep 12, 2024

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Question 1

What is the best method to measure customer consumption of technology?

A : recurring revenue management

B : enterprise CRM and incident management

C : content management

D : telemetry and analytics

Answer: D

Question 2

The Customer Success Manager works closely with the customer to identify the desired business outcomes and together agree on milestones and KPIs.

A : TRUE

B : FALSE

Answer: A

Question 3

Which Customer Success activity is critical from the supplier perspective?

A : ensuring the customer has a success plan and is achieving each milestone in a timely manner

B : listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

C : driving full adoption of the company's technology across all supported solutions

D : identifying opportunities for sales expansion

Answer: A

Question 4

Which statement best describes the Success Plan?

A : a document capturing a comprehensive view of all customer health scores

B : a tool for report ng actions to management

C : a shareable document that captures all account activities

D : the blueprint for account teams to achieve customer success

Answer: A

Question 5

Refer to the exhibit.

What is the problem with this RACI example?

A : More stakeholders should be involved

B : Too many people are accountable for this task

C : No one has multiple roles

D : Every task should have four people consulted

Answer: B

Page: 1 / 56

Total 280 Questions | Updated On: Sep 12, 2024

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