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Total 280 Questions | Updated On: Jan 09, 2025

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Question 1

What option lists the three core operational elements of all business?

A : People, Process, Technology

B : Critical Success Factors, Strategies, Buildings

C : Technology, People, QSRs

D : People, Process, Programs

Answer: A

Question 2

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

A : training surveys

B : risk management

C : telemetry

D : health score

E : help desk data

Answer: C,D

Question 3

Which option is an example of the value that customer success brings to the customer organization?

A : Free implementation services

B : Increased renewal rate

C : Software license entitlement management

D : Support of business initiatives

Answer: D

Question 4

What is the purpose of targeted use cases?

A : They define how a solution is applied to enable a desired outcome

B : They provide customers with ways to take advantage of additional features

C : They highlight the product differentiation from a competitor

D : They function without the purchase of additional services

Answer: A

Question 5

Which Customer Success activity is critical from the supplier perspective?

A : ensuring the customer has a success plan and is achieving each milestone in a timely manner

B : listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

C : driving full adoption of the company's technology across all supported solutions

D : identifying opportunities for sales expansion

Answer: A

Page: 1 / 56

Total 280 Questions | Updated On: Jan 09, 2025

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