Free 58 Exam Questions - Easiest Way for Success

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Total 328 Questions | Updated On: Sep 11, 2024

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Question 1

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A : Following a full change advisory board (CAB) to resolve any outstanding agenda items.

B : During peak or holiday periods when emergencies are more likely to occur.

C : In an emergency when it is not possible to convene a full CAB.

D : Outside the normal working hours of the business unit.

Answer: C

Question 2

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

A : All of the above

B : 1 and 3 only

C : 1 and 2 only

D : 2 and 3 only

Answer: A

Question 3

What are the categories of events described in the ITIL service operation book?

A : Informational, scheduled, normal

B : Scheduled, unscheduled, emergency

C : Informational, warning, exception

D : Warning, reactive, proactive

Answer: C

Question 4

Which one of the following is NOT a characteristic of a process?

A : It is measurable

B : It delivers specific results

C : It responds to specific events

D : It structures an organization

Answer: D

Question 5

Which process is responsible for controlling, recording and reporting on the relationships between

components of the IT infrastructure?

A : Service level management

B : Change management

C : Incident management

D : Service asset and configuration management

Answer: D

Page: 1 / 66

Total 328 Questions | Updated On: Sep 11, 2024

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