Cisco 500-443 Practice Exam Questions Free

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Total 130 Questions | Updated On: Jan 10, 2025

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Question 1

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A : Cisco Unified CCX Enhanced

B : Cisco Unified CCX Premium

C : Cisco Unified CCX Enterprise

D : Cisco Unified CCX Standard

Answer: A

Question 2

What is the role of CVP in UCCE/PCCE?

A : interface between CUBE and UCCE/PCCE

B : queuing and self-service IVR

C : call routing brain of PCCE/UCCE

D : plays IVR Prompts to Callers

Answer: B

Question 3

What are two usages for Call Studio Database lookup? (Choose two.)

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 4

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

A : Telnet

B : SSH

C : HTTP

D : FTP

Answer: B

Question 5

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

A : 50

B : 300

C : 400

D : 150

Answer: B

Page: 1 / 26

Total 130 Questions | Updated On: Jan 10, 2025

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