Free Practice Oracle 1D0-1064-24-D Exam Questions 2025

Stay ahead with 100% Free Oracle Fusion Service 2024 Implementation Professional - Delta 1D0-1064-24-D Dumps Practice Questions

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Total 79 Questions | Updated On: Mar 25, 2025

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Question 1

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : In Advanced Search, confirm Record Set = Assigned to Me.

B : Change the section identified with Status = New

C : In Advanced Search, save and select the “Set as Default” box.

D : In Advanced Search, select Action > Update.

E : Click the Show Advanced Search icon.

F : In Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Question 2

Which two statements are true regarding the Audit History tab of a Service Request?

A : It is enabled by default.

B : It is available only to authorized administrators.

C : It is searchable by date range, username, event type, event severity, and event duration.

D : It is exportable to Excel.

E : It allows users to save searches for later reuse.

Answer: A

Question 3

Your customer is asking for a modification of Lookup Types in Service Request.

You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

Which four lookups can be modified from this task list?

A : Manage Service Request Products

B : Manage Service Request Status Values

C : Manage Service Request Categories

D : Manage Service Request Severities

E : Manage Service Request Queue

F : Manage Service Request Resolutions

Answer: A,B,C

Question 4

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs

must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the

owner should be warned of pending expiration three hours before expiration?

A : Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B : Do not choose any optional criteria columns.

C : Choose all optional result columns.

D : Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

Question 5

Which two keyboard shortcuts can be modified?

A : OK

B : Create Service Request

C : Cancel

D : Save and Continue

E : Save and Close

Answer: A,B

Page: 1 / 16

Total 79 Questions | Updated On: Mar 25, 2025

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